The legal guarantee applies to all items you buy from us. Legal guarantee means that a product is or should be what the consumer may reasonably expect it to be. The guarantees given below are additional guarantees and do not detract from the legal guarantee.
Chesterfield.com is a reliable and honest Chesterfield provider that has organised its guarantee system for its customers. Chesterfield.com is also the proud owner of a Thuiswinkel store guarantee and is also CBW-recognized. Chesterfield.com is affiliated with the recognised national trade association NAVEM for Belgium and with Trusted Shops for Germany, as well as with Ecommerce Europe. By complying with the strict requirements of these associations, you can be sure that the guarantee you receive on your entire piece of furniture is substantiated. On this page, you can read exactly where we excel in terms of reliability.
This is your assurance for a secure purchase at Chesterfield.com.
Platinum Plus Guarantee from Chesterfield.com and The Chesterfield Brand
The construction and frame of a piece of furniture is the foundation and should, of course, be solid. Chesterfield.com offers a guarantee on this component, depending on the collection choice.
The guarantee periods per Collection on the frame:
Basic collection 5 year warranty on the frame
Classic collection 12 year warranty on the frame
Timeless collection 12 year warranty on the frame
Royal collection 20 year warranty on the frame
If the guarantee period for the frame is 5 years or longer, the customer will only be charged for the costs of material and transport.
Our Chesterfield furniture is made from only the best materials. Our construction and frame consists of solid tropical hardwood or beechwood, which is one of the strongest types of wood.
In addition to the use of top quality material, craftsmanship also plays an important role.
In order to guarantee this, the furniture is manufactured only by trained professionals who are specialised in this field. Furthermore, all our products undergo a thorough quality control before they are completed. We are only satisfied when you are satisfied and therefore, we are confident in giving you a first-class guarantee on the frame and construction.
The Original Chesterfield Leather Care Guarantee on the Leather!
The leather and cushion fillings are also fully covered by the guarantee, effective from the date of delivery. Here too, only the best leather quality is used. Only the finest quality leather is used. As standard, 100% bovine leather is used, which is available in any colour.
Chesterfield.com has its own production facilities in England, Europe and beyond, with trained professionals who specialise in this field.
The guarantee periods per Collection on Leather / Soft Leather:
Basic collection 3 year guarantee on the Leather
Classic collection 5 year guarantee on the Leather and Soft leather
Timeless collection 5 year guarantee on the Leather and Soft leather
Royal collection 5 year guarantee on the Leather
The Leather Care guarantee offered by Chesterfield.com provides an extensive guarantee against stains and calamities. When you purchase from us, you will receive Leather Care Bio cream for a year's maintenance free of charge.
After the first year, you will need to order Bio cream (which is available from us) annually in order to be able to use the aforementioned guarantee conditions.
Soft leather, Fabrics and Harris Tweed furniture do not need to be treated with Bio cream in order to be eligible for the warranty.
The guarantee periods per Collection on fabric and Harris Tweed
Basic collection No Fabric Available
Classic collection 2 year guarantee on fabric
Timeless collection 2 year guarantee on fabric
Royal collection 3 year guarantee on Harris Tweed
The aforementioned guarantees on frame and leather, soft leather, fabric and Harris Tweed only apply to furniture used for private use. Business use (catering, shops, waiting rooms, entertainment centers, etc.) is excluded from this guarantee.
The term defects on the upholstery is understood to mean defects that are not considered a natural feature. Leather is a natural product and may show scars on the skin, this is also a characteristic of a 100% leather!
Furthermore, the furniture must always have been used and maintained in a normal way.
This is your guarantee for a secure purchase at Chesterfield.com.